Here to help

A little help
with your looks.

Find answers about your account, creating outfits and keeping your favourites.

Creating your account

In the app, open Account and choose Sign up. Enter your email, a password of 15–128 characters, confirm it and enter your invitation code. Choose Sign in if you already have an account. Use the eye icon to show or hide a password while you enter it.

Signing in or updating your password

Use the same email and password as your account. You can update your password in Settings → Change password. If you cannot sign in, contact the person who sent your invitation for account assistance. Never send them your password.

Creating your first outfits

Choose a clear photo of shoes, clothing or a bag you own. Set your style, size and occasion, allow the photo upload and tap Find 5 outfits. Keep the app open while your looks are created. For ideas without uploading a photo, choose Style examples.

Outfit creation is unavailable

Check your internet connection and that you are signed in. If your daily allowance has been reached, return after the next daily reset at midnight UTC. If creation is temporarily unavailable, try again later. Contact your invitation sender if the issue continues.

Saving and finding your looks

Save a favourite outfit and open it from Saved looks. Looks are kept for your account on the same phone. Signing into another phone does not copy your collection. Keep a separate copy of any image you want to retain before deleting the app or its data.

Searching for complementary pieces

Under a look, tap Find similar pieces. Select an item, choose your shopping country, adjust the description and tap Search online. The search opens in your browser. Check each retailer’s details, sizes and availability before purchasing.

Privacy and deleting an account

Settings contains your local data and account controls. Delete account asks for your password and removes that account’s access and local collection on this phone. Remove any separate copies or backups yourself. Read our privacy information for more detail.

Pausing the moving images

Use Pause motion next to the introductory images. Motion also follows your device’s Reduce Motion setting.

Need help with your invitation?

Contact the person who provided your invitation. Share your account email and a brief description of the issue, without your password or item photos.

App Store and Google Play availability will appear on the home page when published.

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